Research and gather information for the FDOT to write an
ITN (Intent To Negotiate) document to procure a vendor to build the transit kiosks software and enhance the UCF mobile application.
UX Research and Wireframes
UI/UX Designer & Researcher (me) & Product Owner
3 weeks to create wireframes and gather research for the client
The Florida Department of Transportation (FDOT) District 5 needs to procure a vendor to build PedSafe/Greenway Software Development Package which contains two parts:
But no one knows what these two parts should contain. So, it was my job to do the research and get the information needed to write the document.
To complete the research to have a kiosk and mobile app that students could use to select different types of campus transportation.
To research how students on campus travel and make recommendations on how the kiosk and mobile app enhancements should work.
Custom-built software to be deployed on transit kiosks will allow users to input origin and destination information to determine the various multi-modal travel options, as well as compare estimated travel time, wait time, cost, and location of each alternative.
I knew for a fact that these kiosks where going to be placed around the UCF campus and that the main user of these kiosks where going to be college students who needed to travel. So, to build empathy with them I went on campus and interviewed 8 students.
Some of the questions I asked where:
would use a kiosk for transportation options
only would take
(campus or city)
would not use it. They would walk
Now that we have been introduced to Jessica, let’s see how she could use the kiosk to select a travel option. I created the wireframe/journey flow for using the kiosk.
We know Jessica could find a kiosk to look for a mode of transportation but what if she could use her phone?
The second requirement was to enhance the UCF mobile app with a feature similar to the transit kiosks but also show the capacity of surrounding surface parking lots using Wayfinding communication.
We know Jessica carries her phone on her all the time and uses the UCF app regularly. I wanted to create a user flow that flowed the same navagation as the kiosk workflow.
With these two options Jessica has a way to find a mode of transportation without constantly asking her roommate for a ride.
In my finding I discovered that students would benefit from having transportation kiosk around campus and be able to use the UCF mobile app to choose their transportation needs. The data I collected and wireframes I created will be put into the ITN document by the FDOT. They hope to secure a vendor before the beginning of the next school year.
Once the document is writen, a vedor selected and the kiosk and app built there is a huge protentional for expansion of the application and to move to other campuses around the state. This would require more research and development.